FAQ's - General
Below are the most general Frequently Asked Questions.
Please also see relevant FAQ's per product brand.
Q. Do you have a Showroom?
A. Yes in Andover, Hampshire. Please click here for more details.
Q. Can I order samples before I buy?
A. Yes, samples can be ordered by clicking here.
Q. I'm confused as you seem to sell more than one type or brand of Panels and Flooring. Which is best?
A. Yes, we offer different types or brands of both Wall Boards and Flooring, this is to give you more choice and to suit all tastes and budgets. To find out more details about the different types please click here. You can also view the Comparison Chart.
Q. If I send you my measurements can you work out what I need to order?
A. We can help you to work out your product requirements but these need to be double checked by yourself before confirming the order as we can only advise you based on the information you supply us. It is your responsibility to check that you have everything you need. Diagrams can be sent by post or email. Please measure in metric measurements.
Q. Can you cut the panels to size for me?
A. Both multiPANEL and tilePANEL sheets can be cut to size for you and there is no charge for this. However please make sure that you have accurately measured.
Q. How long does delivery take after ordering?
A. This can depend on what you are ordering, please click here to learn more.
Q. What is your returns policy?
A. Items which are un-used and in resalable condition can be returned for refund. However any original delivery charge is not refunded and any collection charges will be deducted off your refund. If any items are returned damaged or used the items may be sent back to you and you will be charged accordingly. For details please see our Terms and Conditions.